Chat With StrongMind Support

  • Updated
  • In this article, we will show you how to Chat with StrongMind support agents

Note

Chat is a feature that allows you to message with a StrongMind support agent in real time. You can get help with technical questions by typing in the chat. You can also share files like screenshots or screen recordings with agents as they assist you.

  1. Click Chat in the bottom right hand corner of the LMS.

    Note

    Chat will only appear when agents are online and available to chat with students, families and staff. Please be patient as our agents may be chatting with more than one user at a time.

    chat.png

  2. Confirm your contact information. 
    Type your message. 
    Then click Start Chat.

    chat2.png

  3. Then you will see your chat has begun. You can see your position in the queue.

    chat3.png
    Once an agent joins your chat, you will see their name and messages.
    Click the text box to reply.

    chat4.png

    Type your response and click Enter to send.

    chat5.png

    You can see when an agent is typing to respond to you.

    chat6.png

  4. Agents may ask you to send files like screenshots or screen recordings of what you are experiencing.
    To attach a file, click the paperclip icon.

    chat7.png

    Then select the file from your computer.
    Click Open.

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    Then you will the file in the chat.

    chat10.png

    Click the ... icon to view chat options.

    chatsettings1.png

    Then select the option you want.

    Note

    The available options are:
    - Sound - turns on or off the notification sound in the Chat
    - Email transcript - allows you to send a transcript of your chat to your email inbox
    - Edit contact details - allows you to edit your contact information
    - End chat - allows you to end the chat

    chatsettings2.png

  5. To end the chat, click the door icon.

    chat11.png

    Click End to confirm.

    chat12.png

    You can choose to rate the chat.
    Click the thumbs up or down arrow and type a comment.
    Then click Send.

    chat13.png

    Note

    Then you will see you have rated and ended the chat. Click the - icon to close the Chat window.

    chat14.png

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